Politique de remboursement

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.

How to start a return

Email us at store@infinityjewelzz.com to request a return. If your return is approved, we’ll send you a return shipping label and instructions on how and where to send your package.

Please do not send your item back before your return is approved. Items sent without an approved return request will not be accepted.

Approved returns are sent to: 472 Coombs Ct, Milton, ON L9T 7N5, Canada.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is defective, damaged, or not what you ordered, email store@infinityjewelzz.com within [48 hours / 7 days] of delivery, with your order number and photos of the issue. We’ll evaluate it and make it right. [This applies to sale items as well.]

Non-returnable items

The following cannot be returned:

  • Sale items
  • Gift cards
  • Custom or personalized products, including special orders and engraved pieces
  • [Earrings, for hygiene reasons]

If you’re unsure whether your item qualifies, please get in touch before ordering.

Exchanges

The fastest way to get a different item is to return the one you have. Once your return is approved, place a separate order for the new item. Availability isn’t guaranteed, so we recommend ordering promptly.

European Union cooling-off period

If your order is shipped to the European Union, you have 10 days after receiving it to cancel or return it, for any reason and without justification. The same condition requirements apply: unworn or unused, with tags, in original packaging, with proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll email you to let you know whether your refund is approved. If it is, you’ll be refunded to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.

If it has been more than 10 business days since your refund was approved and you haven’t received it, please contact us at store@infinityjewelzz.com.